Guffles AI legal
Refund Policy
Last updated October 4, 2026
This policy is written in plain language and describes the current service. If we make a material change, we will update this page and its effective date and provide additional notice when required.
Guffles AI, operated by Spectrum AI Labs, sells digital subscriptions and usage credits that can incur non-recoverable provider costs immediately. For that reason, payments are generally final once charged or credits are delivered, subject to the narrow exceptions below and any mandatory rights that cannot lawfully be excluded.
Scope and policy priority
This product-specific policy governs Guffles subscriptions and credit purchases. For purchases made on or after its effective date, it controls over a conflicting general refund statement published by the Operator, except where the checkout terms or mandatory law give you a right that cannot be reduced. We do not retroactively remove a more favorable refund right that expressly applied when an earlier purchase was made.
Free trial and automatic renewal
A new paid subscription may include the trial shown at checkout. You must cancel before the trial ends to avoid the first charge. Unless cancelled before the applicable renewal date, the subscription renews automatically using the payment method on file. Reminder delivery is a convenience and is not a condition of renewal. Failure to use the service, forgetting to cancel, or missing a reminder does not by itself create a refund right.
Subscription charges
Subscription charges are non-refundable and are not prorated for unused time, unused credits, dissatisfaction, lead quality, provider changes, or cancellation after a charge. Cancelling normally keeps access active until the end of the paid period and prevents the next renewal. We may approve a refund when a duplicate or incorrect charge was caused by us, when the purchased service was not made available because of a verified Guffles failure that we could not cure within a reasonable time, or when mandatory law requires it.
Credit top-ups
Top-up purchases are non-refundable once any credit from that purchase has been used, allocated, transferred, disputed, or associated with provider-backed work. For a top-up purchased on or after this policy's effective date, we may approve a request made within 7 calendar days only when the entire purchased top-up remains unused and no related payment dispute, fraud signal, or Terms violation exists. Purchases made before this effective date retain any more favorable eligibility expressly stated in the policy applicable when they were purchased. Approval remains subject to mandatory law and payment-provider capability.
Bad leads and failed operations
When Guffles verification newly identifies an applicable email as bad or non-deliverable, or a reserved operation fails before delivering the charged unit, the system may return the applicable Guffles service credit. This is a limited service-credit adjustment, not a cash refund, warranty, or promise that every inaccurate, outdated, duplicate, risky, non-responsive, or commercially unsuitable lead qualifies. Verification returns 1 service credit per email newly marked bad, up to the credits actually charged for that verification operation across its batches. Already-bad emails earn no repeat refund; fresh cached checks are free. This returns verification credits, not the original finding charge.
Provider outages and result quality
No cash refund is owed solely because a third-party provider is unavailable, changes its data, rejects a request, limits an integration, or returns incomplete or inaccurate information; because an email later bounces or a recipient does not respond; or because AI output requires editing. Where practical, we may retry, replace an operation, or issue service credits as the exclusive commercial remedy, without admitting fault or creating an ongoing obligation.
Suspension, termination, and abuse
No refund or replacement credit is owed for access restricted or terminated because of non-payment, chargeback, fraud, account sharing, unlawful outreach, provider abuse, security risk, or another breach of the Terms. Bonus, promotional, test, trial, and courtesy credits are never redeemable for cash and may be corrected or withdrawn. We may reject repetitive, misleading, abusive, or unsupported requests and may require reasonable evidence before reviewing a claim.
How to request review
Email support@guffles.com from the account email within 7 calendar days of the relevant charge or incident. Include the order or payment identifier, charge date, amount, workspace, the specific reason, and supporting evidence. Do not send full card details, passwords, OAuth tokens, or unnecessary lead data. We acknowledge a complete request within 2 business days, but investigation can take longer when a provider, bank, fraud review, or additional verification is involved.
Approved refunds
An approved cash refund is returned only to the original payment method through the payment provider. Bank, currency-conversion, tax, and payment-network timing are outside our control; settlement commonly takes 5 to 10 business days after processing. We do not refund exchange-rate differences, bank fees, or taxes that cannot be recovered. A refund does not require us to restore cancelled access, and credits or entitlements associated with the refunded charge may be removed.
Chargebacks and unauthorized payments
Contact us promptly if you believe a charge is duplicated, technically incorrect, or unauthorized. We may suspend the related workspace while a chargeback or payment investigation is open, preserve relevant records, and reverse credits or access associated with a reversed payment. Knowingly false or abusive disputes may result in termination and recovery of reasonable fees or losses where permitted by law.
Mandatory rights
Nothing in this policy excludes a refund, cancellation right, warranty, or remedy that applicable law does not allow the parties to exclude. Where mandatory law conflicts with this policy, the mandatory rule controls only to the extent of that conflict. For business purchases, all other refund rights are limited to those expressly stated here.
Guffles AI is operated by Spectrum AI Labs. Product, billing, privacy, and deletion requests may be sent to support@guffles.com. We reply within 2 business days.
Formal legal notices may be sent to paras@spectrumailabs.com.