Guffles AI legal
Terms of Service
Last updated August 17, 2026
This policy is written in plain language and describes the current service. If we make a material change, we will update this page and its effective date and provide additional notice when required.
These Terms form a binding agreement between Spectrum AI Labs ("Guffles", "we", "us", or "our") and the person or organization using Guffles AI ("you"). By creating an account, purchasing a plan or credits, or using the service, you accept these Terms and the Privacy and Refund Policies.
Business eligibility and authority
Guffles is offered for legitimate business and professional use. You must be at least 18 years old, have legal capacity to agree, and, when using Guffles for an organization, have authority to bind that organization. You must provide accurate account and billing information and keep it current. We may refuse registration, require verification, or limit access where reasonably necessary to manage legal, security, provider, credit, or reputational risk.
Your account
You sign in using a one-time code sent to your email account. You are responsible for protecting that email account, restricting workspace access, and all activity performed through your credentials. Accounts and paid access may not be shared, rented, resold, transferred, or used for another organization without our written permission. Notify us promptly of suspected unauthorized use. We are not responsible for loss caused by your failure to protect access credentials.
What Guffles provides
Guffles provides business lead research, enrichment, verification, AI-assisted drafting, organization, export, and optional connected-service handoff. Features, providers, limits, data fields, credit prices, and beta functionality may change. Unless we expressly agree otherwise in writing, Guffles does not send outreach automatically, operate as your agent, guarantee deliverability, verify legal permission to contact a person, or promise any response, revenue, conversion, ranking, or business result.
Limited licence
Subject to payment and compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service for your internal business operations during the applicable plan or access period. No source code, model, workflow, provider relationship, dataset, trademark, or other right is transferred except the limited right expressly stated here.
Your data and instructions
You retain the rights you already hold in content and data you submit. You grant us and our processors a worldwide, non-exclusive licence to host, copy, transmit, modify, display, and otherwise process that material only as reasonably necessary to operate, secure, support, enforce, and improve the service or follow your instructions. You represent that you have all rights and lawful authority needed for the data, prompts, connected accounts, exports, and instructions you provide.
Lead data and outreach responsibility
Lead records, email-verification results, public information, provider output, and AI-generated text can be incomplete, outdated, duplicated, or wrong. A record is not evidence of consent or a lawful basis for outreach. You alone are responsible for selecting recipients, checking suppression lists, providing required disclosures, honoring opt-outs, reviewing every message, and complying with privacy, anti-spam, telemarketing, employment, discrimination, consumer-protection, sanctions, and other laws that apply to you and each recipient.
Acceptable use
You may not use Guffles to harass, threaten, discriminate, deceive, impersonate, facilitate unlawful activity, contact protected or suppressed recipients unlawfully, distribute malware, collect sensitive data without authority, resell lead records as a standalone dataset, reverse engineer or scrape the service, bypass technical or spend limits, probe security, overload providers, share accounts, or violate another service's terms. You may not use output as the sole basis for legal, credit, housing, insurance, employment, healthcare, or similarly high-impact decisions.
Connected services
Google, HubSpot, data providers, AI providers, payment processors, email services, and other integrations are third-party services. Connecting one authorizes Guffles to perform only the user-requested actions supported by the granted permissions. You remain responsible for the connected account and provider terms. We may disable an integration if its provider changes access, raises risk, suspends us, or makes continued operation commercially unreasonable. Provider outages or changes do not create a guarantee, service-level commitment, or automatic refund right.
Plans, trials, renewal, and taxes
Paid subscriptions begin with the trial, price, billing interval, and included usage shown at checkout. Unless cancelled before the trial or current paid period ends, a subscription renews automatically and the payment provider may charge the saved method. Cancellation stops future renewal but normally does not shorten or refund the current paid period. You authorize applicable recurring charges, taxes, currency conversion, and payment-provider handling. Failed, reversed, disputed, or overdue payments may result in immediate restriction or suspension.
Credits and usage
Credits are limited service units, not money, stored value, property, or a transferable balance. Credit costs are charged for the defined operation, including provider-backed work, whether or not the result produces a sale or other desired outcome. Purchased top-up credits do not expire while the account remains active and the service remains available, but they have no cash value and are subject to the Refund Policy. Bonus, promotional, test, refunded, or trial credits may be limited, corrected, revoked for abuse or error, or forfeited when an account is terminated for breach. We may correct balances affected by duplicate grants, chargebacks, fraud, or technical errors.
Prices and service changes
We may change prices, plan limits, included credits, credit costs, providers, or features. Changes to an existing paid subscription take effect no earlier than the next renewal unless needed sooner for law, security, fraud, provider restrictions, or to prevent material loss. Continued use after an effective change constitutes acceptance. We may discontinue free, trial, beta, or promotional features at any time.
Refunds and payment disputes
Payments and credits are governed by the Refund Policy. Except where that policy or mandatory law expressly provides otherwise, charges are non-refundable and no prorated refund or credit is owed for unused time, unused capacity, dissatisfaction, provider limitations, lead quality, or a suspended account. Before initiating a chargeback, contact support@guffles.com so we can investigate. We may suspend access while a payment dispute is pending and may recover unpaid amounts and reasonable collection costs where permitted by law.
Suspension and termination
We may immediately investigate, restrict, suspend, or terminate access, remove content, block an action, or preserve evidence if we reasonably believe there is non-payment, fraud, abuse, security risk, provider risk, unlawful conduct, a Terms violation, harm to another person, or material risk to Guffles. We may also terminate the service or an account for convenience with reasonable notice where practical; for an unbreached prepaid account, we will normally allow access through the paid period or provide any remedy mandatory law requires. You may stop using Guffles and cancel renewal at any time. Termination does not erase accrued payment obligations or provisions intended to survive. No refund is owed for termination caused by your breach, fraud, chargeback, or abuse, except where mandatory law requires it.
Intellectual property and feedback
Guffles, its software, design, branding, documentation, workflows, prompts, databases, and original content are owned by or licensed to the Operator and protected by applicable law. Provider-sourced and public-source data remain subject to applicable third-party rights. If you provide feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize them without restriction or compensation, provided we do not identify you publicly without permission.
Confidentiality
Each party must use reasonable care to protect non-public information received from the other and use it only for the relationship, except information that is public without breach, already lawfully known, independently developed, rightfully received from another source, or required to be disclosed by law. This section does not expand our data use beyond the Privacy Policy.
No warranties
To the maximum extent permitted by law, Guffles is provided on an 'as is' and 'as available' basis. We disclaim all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, compatibility, and uninterrupted or error-free operation. We do not warrant any lead, email, rating, AI output, provider response, integration, deliverability result, or business outcome. Mandatory warranties that cannot lawfully be excluded remain unaffected.
Limitation of liability
To the maximum extent permitted by law, neither the Operator nor its affiliates, personnel, suppliers, or licensors will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; lost profits, revenue, goodwill, business, opportunities, data, or anticipated savings; replacement-service costs; provider failures; unlawful outreach; or decisions made using service output. Our total aggregate liability arising from or relating to Guffles will not exceed the fees you actually paid for the affected service during the three months immediately before the event giving rise to the claim. This limit does not exclude liability that applicable law does not allow us to exclude or limit.
Your indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless the Operator, its affiliates, personnel, suppliers, and licensors from third-party claims, losses, penalties, investigations, damages, and reasonable legal costs arising from your data, prompts, connected accounts, exports, outreach, messages, violation of law or provider terms, infringement of another person's rights, or breach of these Terms. We may control the defence and settlement of a covered claim, and you will reasonably cooperate.
Force majeure
We are not responsible for delay or failure caused by events outside our reasonable control, including internet or cloud outages, cyberattacks, provider suspensions, labour disputes, government action, legal changes, natural disasters, conflict, payment-network failures, or failures of utilities and communications systems.
Governing law and disputes
These Terms are governed by the laws of India, excluding conflict-of-law rules. Before filing a formal claim, each party must send written notice describing the dispute and allow 30 days for good-faith informal resolution. Subject to any mandatory forum or consumer rights that cannot be waived, courts having jurisdiction over the Operator's principal place of business in India will have exclusive jurisdiction.
Changes, assignment, and general terms
We may update these Terms for legal, security, provider, pricing, or product reasons. Material changes will receive reasonable notice where required and apply prospectively; continued use after they take effect means acceptance. You may not assign your account or agreement without our written consent. We may assign the agreement in connection with an affiliate, financing, reorganization, merger, acquisition, or asset transfer. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Failure to enforce a provision is not a waiver. These Terms and the incorporated policies are the entire agreement unless a signed written agreement states otherwise.
Contact and notices
Product and billing questions may be sent to support@guffles.com. Formal legal notices must be sent to paras@spectrumailabs.com and are effective when receipt is acknowledged. Electronic notices, checkout disclosures, and in-product messages satisfy written-notice requirements where permitted by law.
Guffles AI is operated by Spectrum AI Labs. Product, billing, privacy, and deletion requests may be sent to support@guffles.com.
Formal legal notices may be sent to paras@spectrumailabs.com.